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Cancellation Policy & Tips
Cancellations
Our Cancellation policy is simple, strict, but fair.
If cancelling at least 2 hours before the departure time, you will receive 100% credit for a tour another day or be charged a 10% cancellation fee. The choice is yours!
If you want to cancel and we are not contacted by you within 2 hours of the departure you will be considered a “no-show”. No-shows will not receive a refund.
If the weather is bad due to high winds, lightning, rain, storms in the area, unsafe conditions we will text or call you to cancel or move your reservation. Cancellations made by our staff due to weather or occupancy issues will receive a FULL REFUND if you are not able to join a different cruise.
Tips
- Arrive at least 20 minutes before scheduled departure to check in with our office attendant.
- Our convenient dock location is within walking distance of most businesses, restaurants, and hotels in the downtown area. Primary parking is offered in the lot labeled with a blue “P” icon on the Parking map below. Buses may drop off right in front of the ticket office and dock but are asked to please park in the lot labeled with a blue Bus icon as indicated on the parking map below.
- Don’t forget to bring sunglasses, sunscreen, a camera, maybe a light jacket or sweater for those cool Door County afternoons or evenings, and of course, bring along any food or beverage you wish (food and beverage will also be available for purchase onboard)!
- There are public restrooms located just south of the ticket office at the town hall. We also have 2 restrooms on board the boat.
- Please DO NOT go to the Marina office. They do not take reservations for the boat.